Vista Reclaim
Practice area

Crypto-asset recovery

Cryptocurrency loss cases sit on a sharp dividing line. On one side, funds that touched a regulated exchange — those can sometimes be traced and pursued. On the other, funds laundered through mixers and self-custodial wallets — those usually cannot. We tell you which side your case sits on, on the first call.

BTCETH / ERC-20TRC-20 / USDTExchange KYCFATF Travel Rule

The cases we can usually do something with

Funds were sent from your wallet (or a UK / EU exchange account) to a broker-controlled receiving wallet. From there, the broker likely off-ramped to fiat through another exchange — and that off-ramp is where the trail meets KYC.

  • Transactions occurred within the last 24 months
  • Receiving wallet addresses are known
  • Off-ramp exchange has UK or EU jurisdictional reach
  • You retain bank and exchange records of the funding side
On-chain investigator at a transaction visualisation screen
The cases we usually cannot help with: funds that disappeared through privacy mixers (Tornado Cash, Wasabi-style coinjoins), atomic swaps to privacy chains (Monero, Zcash shielded transactions), or peer-to-peer transfers to wallets that never touched a centralised exchange. If your case is one of those, we will say so.

How a crypto case actually moves

  1. Wallet mapping. Every address you transacted with is plotted. The receiving cluster is identified and labelled.
  2. Off-ramp identification. We follow the funds forward until they hit a centralised exchange or a known cash-out service.
  3. Disclosure request. A formal request goes to the receiving exchange's compliance team, citing the relevant regulation (MLR 2017, MiCA, applicable VASP framework).
  4. Parallel bank complaint. If the funding leg was a UK card or bank transfer, we open a parallel APP-fraud or chargeback case on that side — often the faster route to partial recovery.
  5. Regulator notification. Action Fraud and, where relevant, the FCA and Europol IC3 receive a clean copy of the file. This rarely produces direct recovery but it strengthens the broader picture.

Have a crypto-loss case to discuss?

Bring your transaction hashes, wallet addresses, and bank funding records to the intake call.

Book intake call