Forex & binary options disputes
Most forex and binary cases that reach us have the same fingerprints: an offshore-licensed broker, a smooth onboarding "account manager" via Telegram or WhatsApp, deposits via card or wire to a third-party processor, and a refusal to release funds once you ask to withdraw.
The transaction breached the merchant's stated terms.
Card networks accept disputes where the merchant did not deliver the service as described. Unregulated brokers tend to violate at least one of three: jurisdictional disclosure, withdrawal terms, or the underlying execution venue. The work is mapping which clause was broken to which reason code.
- Visa 13.1 — services not as described
- Visa 13.6 — credit not processed (failed withdrawal)
- Mastercard 4853 — goods/services not as described
- Mastercard 4855 — non-receipt of merchandise
A typical brokerage case file contains:
- Chronology of deposits, with each card or wire transaction listed against bank and broker records
- Screenshots of the broker portal — trade history, balance, withdrawal requests, internal chat with the "account manager"
- Regulatory status check on the broker's claimed licence (and prior aliases of the operating entity)
- The broker's terms and conditions, highlighted at the clauses they breached
- A cover letter mapped to the specific chargeback reason code, with the supporting exhibits cross-referenced
Parallel regulatory complaints
For UK clients, alongside the chargeback we typically open complaints with the Financial Conduct Authority (where the broker has claimed FCA registration falsely), the Financial Ombudsman Service (where the funding bank failed APP-fraud duties), and the European Securities and Markets Authority for EU-licensed firms. These run in parallel and reinforce the card-network case.
If a broker is holding your funds — start here.
Bring statements, screenshots and any "account manager" conversation to the intake call.