Crypto-asset recovery
Blockchain tracing, exchange disclosure requests and structured complaints to the platforms that processed the off-ramp. Practical, not promissory.
Read the approach
London · Established 2017
Lost money to an online broker, romance scam or fake investment platform? Let's build the case to get it back.
Vista Reclaim Advisors is an independent consultancy that turns scattered receipts, chat logs and bank statements into a structured recovery case for your card issuer, bank or local regulator. We are not a law firm — we are the people who prepare the file before it ever reaches one.
Confidential intake
No upfront retainer
Reply within 24 hrs
£14.2mcase value reviewed since 2017
1,860+intake interviews conducted
62%files accepted by issuers
34 daysaverage first response
Who we help
We do the quiet, methodical work that a chargeback or recovery case actually needs.
If you have already searched for help, you may have found loud guarantees and three-letter recovery agencies promising the world. We do the opposite: we read every line of your statements, we cross-check broker registrations, and we tell you honestly whether a case can be built — before you ever sign anything.
- Card and wire disputes where the merchant disappeared, refused refund or changed terms mid-trade.
- Unregulated brokerage platforms operating outside FCA / CySEC / ESMA jurisdictions.
- Long-running social-engineering cases where transfers were sent to "personal accounts" of an advisor.
- Crypto-to-crypto routes where on-chain tracing is still viable and exchanges have KYC reach.
Where we focus
Four practice areas, one disciplined intake.
Each practice has its own evidence template, its own counter-party playbook and its own realistic timeline. We will tell you which one fits your case during the first call.
Forex & binary disputes
Brokerage dispute files prepared for card networks, payment service providers and the regulator most likely to bite — based on where the broker is actually licensed.
Read the approachRomance & long-con recovery
Quiet, judgement-free intake for cases where the loss came through a personal relationship online. Strong on bank-side complaints and APP-fraud framing.
Read the approachWire transfer tracing
SWIFT and SEPA correspondent-bank tracing with formal recall requests routed through the correct sending bank. Slow but proven.
Read the approachChargeback file building
Pure card disputes: chronology, transaction listing, merchant correspondence and the Visa or Mastercard reason code that fits the facts.
All servicesPre-investment due diligence
Already approached by a "wealth manager" but uncomfortable? We will check registrations, addresses and prior aliases before you transfer a penny.
All services
How we work
A four-stage process designed around evidence, not promises.
We will only progress your case at each step if it has a credible route. Stopping a weak case early saves you time, money and false hope.
Intake interview
A 30-minute structured call to map the timeline, counter-parties, payment rails and any prior dialogue with the merchant.
Evidence audit
Bank and card statements, broker portal screenshots, KYC artefacts, on-chain transactions — read line-by-line and cross-checked.
Case file drafted
Chronology, exhibits, reason-code mapping and a covering submission letter prepared in the format the receiving institution actually expects.
Submission & follow-up
Filed with the issuer, regulator or scheme operator. We keep the dialogue open until the response window closes — that's the part that takes patience.
Client stories
Quiet outcomes. Real timelines. No before-and-after theatre.
★★★★★
"I'd written off the money. Vista told me on the first call which transfers had a path and which didn't. Six months later three of them came back. The honesty mattered more than the result, actually."
★★★★★
"I sent them statements covering eleven months of trading. They came back with a chronology I couldn't have written myself in a year. The chargeback eventually closed in my favour."
★★★★★
"They told me up front my crypto case was unlikely to be traceable. I respected that. They helped me file the bank-side complaint anyway and that's where the partial recovery came from."
Common questions
If you're weighing up whether to reach out, start here.
Is the first consultation actually free, or does it become billable?
Yes, the first 30-minute intake interview is free and non-billable. We use it to decide whether your case has a credible route. If we do not believe it does, we tell you so and you owe nothing.
Are you a law firm or a regulator?
Neither. We are an independent consultancy. We prepare the evidence file and the submission, and we point you to the correct authority — whether that's your card issuer, the Financial Ombudsman Service, Action Fraud, or in a few cases a solicitor we trust.
What kind of fee model do you use?
A fixed intake fee once we accept a case (so our incentives are not tied to inflating expectations), plus a small success component on actually-recovered funds. The full breakdown is in our engagement letter before any signature.
My loss was in cryptocurrency. Is that even traceable?
Sometimes. If the funds reached a regulated exchange we can pursue exchange disclosure. If they bounced through privacy mixers or self-custodial wallets only, the realistic answer is no. We will tell you which side of the line your case falls on.
How long does a typical case take?
Card-network chargebacks: 45 to 120 days. Bank APP-fraud complaints: 90 to 180 days. Cross-border wire recalls: six months to a year. Crypto exchange disclosure: variable. None of these are quick.
I'm embarrassed. Will you judge?
No. The intake call is private and the consultants who run it have heard the same patterns hundreds of times. The sophistication of modern scams is the point — you are not the first, and you will not be the last.
Ready to see whether your case has a route?
Use the secure intake form to share the basics. A consultant will read the file and reply within one working day — usually sooner.